Working anytime, anywhere: The evolution of Telework and its effects on the world of work
| Autor | Jon C. Messenger |
| Cargo | Team Leader, Working Conditions Group, WORKQUALITY Department ILO Geneva |
| Páginas | 302-313 |
IUSLabor 3/2017
WORKING ANYTIME, ANYWHERE: THE EVOLUTION OF TELEWORK
AND ITS EFFECTS ON THE WORLD OF WORK
Jon C. Messenger
Team Leader, Working Conditions Group, WORKQUALITY Department
ILO Geneva
Abstract
New information and communications technologies have revolutionised work and life in
the 21st century. The constant connectivity enabled by these devices allows work to be
performed at any time and from almost anywhere. This paper synthesises the findings
from a joint ILO-Eurofound report1, based on national studies from 15 countries, and the
Sixth European Working Conditions Survey, to analyse the effects of Telework and ICT-
Mobile Work (T/ICTM) on the world of work. Available data suggests that the incidence
of this type of work arrangement varies substantially across countries, ranging between
2% and 40% of all employees, depending on the particular country and the frequency
with which employees carry out T/ICTM work. Positive effects of T/ICTM work include
a shortening of commuting time, greater working time autonomy, better overall work-life
balance, and higher productivity. At the same time, disadvantages include its tendency to
lengthen working hours, to create interference between work and personal life, and to
result in work intensification, which can lead to high levels of stress with negative
consequences for workers’ health and well-being. The ambiguous and even contradictory
effects of T/ICTM work on working conditions represent a current, real-world example
about both the opportunities and the challenges of the future of work.
Las nuevas tecnologías de la información y la comunicación han revolucionado el
trabajo y la vida en el siglo XXI. La conectividad constante habilitada por estos
dispositivos permite que el trabajo se realice en cualquier momento y desde casi
cualquier lugar. Este a rtículo sintetiza las conclusiones de un informe conjunto OIT-
Eurofound, basado en estudios de 15 países, y la Sexta Encuesta Europea de Condiciones
de Trabajo, par a analizar los efectos del Teletrabajo y las TIC-Trabajo móvil (T/ICTM)
en el mundo del trabajo. Los datos disponibles sugieren que la incidencia de este tipo de
trabajo varía susta ncialmente entre los países, oscilando entr e el 2% y el 40% de todos
los empleados, dependiendo del país en concreto y la frecuencia con la que los empleados
llevan a cabo el trabajo T/ICTM. Los efectos positivos del traba jo T/ICTM incluyen un
acortamiento del tiempo de traslado, una mayor autonomía de tiempo de trabajo, un
1 Eurofound a nd the International Labour O ffice (2017), Working anytime, anywhere: The effects on the
world of work, Publications Office of the European Union, Luxembourg, and the International Labour
Office, Geneva.
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